Support
Email info@whitepantsgames.com and tell us the game name, your player ID (in the game’s settings), your device model, its Android or iOS version and what happened. Screenshots help a lot. We answer within two business days.
Frequently asked questions
I lost my progress or changed my phone.
If you were signed in, open the game on your new device, sign in with the same Google Play Games or Game Center account and your cloud save is restored. If you never signed in, the save lived only on the old device; write to us with as many details as you can and we will see what we can do.
My purchase did not arrive.
Close and reopen the game while connected to the internet; the store retries the delivery. You can also use Restore purchases in the game’s settings. If the item still does not appear, email us with the order number from your Google Play or App Store receipt.
How do I get a refund?
Refunds are handled by the store you bought from. On Google Play, open your order history at play.google.com. On iPhone and iPad, visit reportaproblem.apple.com.
How do I turn off personalised ads?
Open the game’s settings and change your privacy choices. On iOS you can also deny tracking under Settings › Privacy & Security › Tracking. You will still see ads, but they will not be based on your data. See our Privacy Policy.
The game crashes or runs slowly.
Make sure the game and your device are up to date and restart the device. If the problem continues, send us your device model and operating system version so we can reproduce it.
I have an idea for the game!
Great, we love hearing them. Send it to info@whitepantsgames.com.
Delete your account
This applies to Knights of Bloom: Idle RPG by White Pants Games. You can delete your account and all data linked to it at any time, in either of two ways:
- In the game: open Settings › Account › Delete account and confirm.
- By email: send a message to info@whitepantsgames.com with the subject “Delete my account”, the game name and your player ID. You do not need the game installed.
What is deleted: your account, player ID, cloud save, progress and the analytics data linked to your account, within 30 days.
What is kept: purchase records we must keep by tax law, only for that legal period, and not linked to your gameplay. Purchased items cannot be restored after deletion.
Uninstalling the game does not delete your account. Full details are in our Privacy Policy.